BSC Customer Service Specialist

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We are seeking a reliable and detail-oriented Customer Service Specialist to join our MUST Company’s Business Support Center (BSC) team. This role involves providing overnight support to internal employees and customers related to MUST company products. The ideal candidate will be based in South America and must be capable of working independently and responsibly during night hours (KST). This role requires responsiveness, empathy, attention to detail, and the ability to troubleshoot and communicate clearly with both internal staff and external stakeholders. The scope may expand to cover additional external client support, reflecting the dynamic nature of BSC operations.

Job Brief

Key Responsibilities: 1. Internal Employee Support Monitor and respond to internal employee inquiries via the company platform (Slack). Record and track issues, escalate when necessary, and ensure timely resolution. Maintain a strong understanding of internal processes and company policies to provide accurate information 2. MUST Product Customer Service Handle incoming support requests related to MUST company products and services. Communicate effectively with users to understand and resolve issues, collect feedback, and guide product usage. Help to improve the product quality. Collaborate with product teams to report recurring issues or suggest improvements. 3. Future External CS & Business Support Support customer service for additional external products or partner companies as needed. Participate in BSC-wide initiatives and system improvements. Adapt to new CS tools and platforms, contributing to service quality monitoring and reporting.

Job Requirements

  • Education: Bachelor’s degree in IT, Management, or related fields.
  • Experience: 1–3 years in customer service, virtual assistance, or technical support (preferred).
  • Language: Excellent English communication skills (spoken and written).
  • Proficiency in Google Workspace.
  • Tools & Systems: Slack, Notion, Hubstaff, Jira, and internal ticketing platforms preferred.
  • Experience using customer service tools is a plus.
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BSC Customer Service Specialist

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